Scentstore
SCENTSTORE is the UK's leading independent online fragrance retailer specializing in designer perfumes and colognes for men and women. They offer a comprehensive selection of branded fragrances, gift sets, and complementary products through their e-commerce platform, featuring modern shopping functionality and Trusted Shops certification.
Scentstore - with Next Day Delivery - with Free Delivery - Payment, Delivery & Return info
| Delivery information | Scentstore offers free standard delivery on orders over £30 (otherwise £3.95), taking 3-5 working days with same-day dispatch for orders placed before 3pm on weekdays. Next day delivery is available for £5.95 if ordered by 2pm. International shipping is available for selected countries, and orders can be tracked online. more |
| Payment information | Scentstore accepts Clearpay and Zip as payment methods. Clearpay allows splitting purchases into 4 interest-free installments, while Zip requires users to be over 18 with a UK debit card. Standard payment cards may be accepted but aren't explicitly mentioned in the provided information. more |
| Payment methods | PayPal Clearpay |
| Return information | Scentstore allows returns within 14 days of receipt for unused items in original packaging. A return authorization is required before shipping items back, and customers must include a note with the return. Customers typically pay for return shipping unless items are faulty. Refunds are processed to the original payment method after inspection. more |
Delivery Details
Scentstore Delivery Information Summary
Standard Delivery
- FREE delivery on orders over £30
- Standard delivery typically takes 3-5 working days
- Standard delivery charge is £3.95 for orders below the free threshold
- Orders placed before 3pm on weekdays are dispatched same day
- No orders are dispatched on weekends
Express Delivery
- Next day delivery available for £5.95 if ordered by 2pm
- Please allow for full estimated business day delivery timeframes
International Shipping
- Available for selected countries
- Costs and delivery times vary by destination
Order Tracking
- Track your order using the Order ID provided on your receipt and in the order confirmation
- Tracking available through the dedicated Order Tracking page on the website
Returns
- Items can be returned within 30 days of purchase
- Products must be in original condition and packaging
For the most accurate and up-to-date information, customers should refer to Scentstore's official website or contact their customer service directly.
Payment Details
Scentstore Payment Methods Summary
Based on the information available from the Scentstore website, the following payment methods are accepted:
Confirmed Payment Options
-
Clearpay
- Allows splitting payments into 4 interest-free installments
- Eligibility requirements:
- Must be at least 18 years old
- Must be a UK resident
- Initial payment due at purchase, with remaining payments scheduled every two weeks
- No interest or additional fees when payments are made on time
-
Zip
- Eligibility requirements:
- Must be over 18
- Must have a UK debit card
- Must be living in the UK
- Must have a good credit history and demonstrate responsible borrowing behavior
- Eligibility requirements:
Payment Terms
- A 14-day payment period is mentioned (from shipment of goods or availability of service)
- Financing service is available, though specific details aren't provided
The available information is limited to these payment methods. The website may offer additional payment options (such as standard credit/debit cards, PayPal, etc.) that aren't explicitly mentioned in the provided excerpts.
Returning Details
Scentstore Return Policy Summary
Based on the information gathered from the Scentstore website, here is a comprehensive overview of their return policy:
Return Timeframe
- Products must be returned within 14 days of receipt to be eligible for a refund or exchange.
Return Conditions
- Items must be unused and in their original packaging.
- A return authorization is required before sending items back.
- Customers need to include a note with the return shipment.
Return Process
- Contact Scentstore customer service to initiate the return and obtain return authorization.
- Package the item securely in a suitable box with adequate protection.
- Include a note with the return (likely detailing order information and reason for return).
- Send the package to the specified return address.
Shipping Costs
- Customers are generally responsible for return shipping costs.
- Exception: Return shipping may be covered if the item is faulty or incorrect.
Refund Process
- Refunds will be processed to the original payment method after the return is received and inspected.
- The inspection confirms the items meet the return conditions (unused, original packaging).
For the most current and detailed return information, it's recommended to visit the Scentstore FAQ page or contact their customer service directly.