Kenny's Music UK
Kenny's Music UK is an in-store and online retailer of musical instruments and supplies. Their flagship store is in Glasgow, Scotland.
Kenny's Music UK - with Next Day Delivery - with Free Delivery - Payment, Delivery & Return info
| Delivery information | Kenny's Music UK offers free delivery on Mainland UK orders over £199 (under 30kg). Orders placed before 2:00 PM on weekdays ship same day with next-day service. Standard delivery takes 3-5 working days with next-day options available at extra cost. In-store collection is available with order confirmation and ID. more |
| Payment information | Kenny's Music UK accepts credit crad (Mastercard, Visa, Maestro), PayPal, and Apple Pay. |
| Payment methods | PayPal Credit Card |
| Return information | Kenny's Music UK accepts returns within 14-30 days of delivery, but items must be unused and in original packaging with all accessories. Certain items like in-ear headphones and microphones are only returnable if unopened. Customers pay return shipping unless items are faulty or incorrectly sent. Refunds are processed to the original payment method after inspection. more |
Delivery Details
Kenny's Music UK: Delivery Information Summary
Shipping & Timeframes
- FREE delivery on Mainland UK orders over £199 (for items under 30kg)
- Orders placed before 2:00 PM Monday-Friday (for in-stock items) are shipped same day on next working day service
- Standard delivery typically takes 3-5 working days
- Next-day delivery options available at additional charge
- While they strive for prompt dispatch, delivery times are not guaranteed
Collection Options
- In-store collection available (bring order confirmation and photo ID)
Order Processing
- Delivery costs calculated at checkout based on chosen method
- Email confirmation with tracking information provided after shipping
- Delivery available to UK and some international locations
Important Notes
- Customers must ensure delivery address is correct
- Report missing or damaged items within 14 days of receipt
- For orders exceeding 30kg, different shipping terms may apply
- Delivery charges may be subject to change
For the most current and detailed delivery information, customers should refer to the official terms and conditions on the Kenny's Music UK website during checkout.
Returning Details
Kenny's Music UK Returns Policy Summary
Return Timeframe
- Items can be returned within 14-30 days of delivery (there appears to be some inconsistency in the stated timeframe across different pages)
Return Conditions
- Items must be in original condition (unused and unopened)
- All original packaging and accessories must be included
- Certain items have special restrictions:
- In-ear headphones and IEMs
- Microphones and harmonicas
- These items are only returnable if sealed/unopened for safety and privacy reasons
Return Process
- Contact customer service for return authorization and instructions before sending anything back
- Customers are generally responsible for return shipping costs unless:
- The item is faulty
- The wrong item was sent
- There was an error in the order
Refund Process
- Refunds will be processed back to the original payment method
- Processing occurs after return items are received and inspected
Additional Notes
- All returned products are subject to evaluation upon return
- Goods are initially packaged in outer boxes to ensure safe transit
For the most current and detailed return information, customers should visit the official Kenny's Music UK website or contact their customer service directly.