Samsung.com
Being dubbed as one of the world's biggest makers of electronic & smart appliance technology, Samsung specializes in developing, manufacturing, and selling a wide range of consumer and industry electronics, including smartphones; PCs, peripherals, and printers which consists of tablet PCs, notebooks, monitors, optical disc drives, printers, and computers; memory and storage products; home appliances such as TV's, washing machines, refrigerators, air conditioners ovens and dishwashers. Samsung Electronics is a South Korea company founded on January 13, 1969.
Samsung.com - with Free Delivery - Payment, Delivery & Return info
| Delivery information | Samsung.com offers Standard Shipping (1-5 business days, free for most items) and Expedited Shipping (2 business days, $12). Orders can be tracked through Samsung Account's "My Orders" page or via the "Search Orders" page for guest purchases using Order ID, Email, and ZIP code/phone number. more |
| Payment information | Samsung offers a variety of payment methods such as: American Express, Visa, Mastercard, and Discover payment card networks in conjunction with top U.S. banks. You can also include unlimited gift cards to your account. In addition, Samsung is constantly working to expand our list with additional financial partners. |
| Payment methods | Mastercard Visa Discover Network American Express |
| Return information | Samsung.com's return policy allows 15 days from delivery to request returns, with an additional 15 days to ship back approved returns. Items must be in like-new condition with all original packaging and accessories. Restocking fees apply (15% for appliances, 5% for certain devices), and refunds to the original payment method take up to 10 business days after receipt, plus 2-5 days for bank processing. more |
Delivery Details
Samsung Delivery Information Summary
Shipping Options
- Standard Shipping
- Transit time: 1-5 business days
- Free shipping on most items
- Expedited Shipping
- Transit time: 2 business days
- Cost: $12.00
Tracking Your Order
- For Samsung Account Users:
- Log into your Samsung Account
- Visit the "My Orders" page
- Check delivery date under "SCHEDULED DELIVERY"
- For Guest Orders:
- Visit the "Search Orders" page
- Enter your Order ID and Email Address
- Provide either shipping/billing ZIP code or phone number
- Select "View Your Order" to check shipping status
Additional Delivery Services
Samsung.com also provides resources for:
- Requesting shipping or delivery exceptions
- Changing shipping addresses
- Managing delivery preferences
For specific inquiries about your order's delivery status or making changes to your delivery, Samsung recommends checking your account or contacting their customer service directly.
Returning Details
Samsung Return Policy Summary
Return Window and Eligibility
- Standard return window is 15 days from delivery for items purchased on Samsung.com or Shop Samsung App
- You must first request a return within this 15-day window
- After approval, you have an additional 15 days to ship the item back
- Only items purchased directly from Samsung.com are eligible; in-store purchases have different policies
Return Conditions
- Items must be in new or like-new condition
- All original packaging, accessories, and promotional items must be included
- Damaged, altered, or misused items may be rejected
- For devices, security features must be disabled, accounts signed out, and personal data erased
- Damaged or defective items must be reported within 5 days of delivery (or 2 days after installation)
Fees and Deductions
- 15% restocking fee applies to home appliances and accessories
- 5% fee may apply to certain devices
- Missing promotional items will reduce refund amount
- For phones returned within the window, deductions may apply if not in original condition
Return Process
- Check eligibility through your Samsung account under "My Orders" or guest order lookup
- Eligible items will show "Return eligible through" with a date
- After approval, return labels are emailed and accessible in your account
- Package the item with all original components
- Ship via FedEx before the return deadline (large TVs may require scheduled pickup)
Refunds
- Processing takes up to 10 business days after item receipt
- Refunds are issued to the original payment method
- Additional 2-5 business days may be needed for financial institution processing
- Trade-ins associated with returned orders are canceled and cannot be returned
- Services and subscriptions must be canceled separately
For further assistance with returns, Samsung's Contact Us page is available.