Zooplus UK
zooplus UK is an online shop for pet items. They offer food, treats, and accessories most domesticated animals.
Zooplus UK - with Free Delivery - with Free Returns - Payment, Delivery & Return info
| Delivery information | Zooplus UK offers free delivery on orders over £39 to most GB mainland addresses, with costs varying for orders under £39. Delivery options include standard home delivery or Evri Click & Collect (max 15kg) at 7,000 UK locations. Parcel tracking is available, but specific delivery days cannot be requested. more |
| Payment information | Zooplus UK accepts: Visa, Mastercard, American Express, Visa Debit, Maestro, PayPal, Apple Pay, and Bank Transfer. All payment methods use secure processing with protected personal information. more |
| Payment methods | Apple Pay PayPal Credit Card Mastercard Visa American Express Maestro |
| Return information | Zooplus UK allows returns within 14 days of receipt for a full refund. Customers must contact Customer Care before returning items, providing order number and reason for return. Return shipping costs are covered by Zooplus UK. Direct exchanges aren't available; customers need to return unwanted items and place new orders separately. more |
Delivery Details
Zooplus UK Delivery Information Summary
Delivery Costs
- Free delivery on orders of £39 or more to most GB mainland addresses
- Delivery costs for orders under £39 vary based on:
- Chosen delivery service partner
- Delivery location
- Weight of parcel(s)
Delivery Options
- Standard Home Delivery: Zooplus selects the most appropriate delivery service
- Evri Click & Collect: Available at 7,000 locations across the UK
- Maximum parcel weight: 15kg
Key Delivery Policies
- Orders cannot be dispatched on a specific day
- Customers can select pickup points as delivery addresses
- Alternative arrangements are available if you're not home during delivery
- Delivery address can differ from invoice address
Additional Information
- Parcel tracking is available
- Special delivery conditions may apply to certain locations outside GB mainland
- For detailed information on specific delivery queries, customers can refer to the Support section on the Zooplus website
*Terms and conditions apply to all delivery services.
Payment Details
Zooplus UK Payment Methods Summary
Based on information from the Zooplus UK website, the following payment methods are accepted:
Credit Cards
- Visa
- Mastercard
- American Express
Debit Cards
- Visa Debit
- Maestro
Digital Payment Options
- PayPal
- Apple Pay
Other Payment Methods
- Bank Transfer
Key Information
- All payment methods are fully secure with protected personal information
- If a payment fails:
- For credit/debit card payments: Common reasons include incorrect card details or insufficient funds
- For PayPal payments: A retry option will appear in your "my zooplus" account within minutes
To change your payment method, customers can navigate to "Personal information" under "Manage account" and select "Change" in the Payment section.
Returning Details
Zooplus UK Returns Policy Summary
Return Window
- Customers have 14 days from the receipt of goods to return unwanted items for a full refund.
Return Process
- Contact Zooplus UK Customer Care team before returning any items
- Have the following information ready when contacting customer service:
- Your order/customer number
- The reason for your return
- The article number
Return Costs
- Zooplus UK covers the costs of returning goods to them
Exchanges
- Direct exchanges are not available
- To get a different size/type/color of an item:
- Return the unwanted item for a refund (within the 14-day window)
- Place a new order for the desired item
Refunds
- Full refunds are provided for items returned within the specified timeframe
For assistance with returns, customers should contact the Zooplus UK Customer Care team who will guide them through the return process.