Authentic Watches
AuthenticWatches.com offers free overnight shipping and the lowest prices on all swiss luxury watches such as TAG Heuer, Rolex, Longines, Breitling, Omega and more.
Authentic Watches - with Next Day Delivery - with Free Delivery - Payment, Delivery & Return info
| Delivery information | Authentic Watches offers free FedEx Overnight delivery for domestic orders over $500, with same-day shipping for in-stock items ordered before noon PT. Orders under $500 cost $15 for Overnight or include free Express Saver. International shipping is free for orders over $500 or $25 for priority shipping. All deliveries require signature. more |
| Payment information | Authentic Watches accepts credit cards, PayPal, Amazon Pay, and bank wire transfers, with payment method restrictions based on order value. Orders under $5,000 accept all methods, $5,000-$10,000 limited to PayPal, Amazon Pay, or wire transfer, and orders above $10,000 require wire transfer only. Financing options are available through Amazon Store Card and PayPal Credit for purchases under $10,000. more |
| Payment methods | Credit Card Mastercard Visa American Express PayPal Creditcard Wire Transfer Amazon Pay |
| Return information | Returns to Authentic Watches must be made within 30 days, require an RMA number, and must be unworn with original packaging. Items under $10,000 receive full refunds minus shipping fees, while others incur a 10% restocking fee (minimum $50). Customers are responsible for return shipping costs, and refunds process within 3-5 business days after delivery. more |
Delivery Details
Authentic Watches Delivery Information Summary
Standard Shipping Options
- Free FedEx Overnight Delivery for domestic watch purchases over $500 (before sales tax)
- Same-day shipping for "IN STOCK" items ordered before noon Pacific Time
- Signature required for most deliveries
Domestic Shipping Options
- Orders over $500: Free FedEx Overnight delivery (weekday)
- Orders under $500: $15 for FedEx Overnight or Free FedEx Express Saver
- Priority Overnight: $20 additional
- Saturday Delivery: $30 additional
International Shipping
- Standard International Shipping (orders over $500): Free
- Standard International Shipping (orders under $500): $25
- International Priority Shipping (orders over $500): $25
Additional Policies
- Free shipping does not apply to refunds, exchanges, or repairs
- Customers are responsible for charges on refused or undeliverable packages
- Packages returned after being unclaimed for three days will require reshipping
- Lost packages will be replaced after acknowledgment by the courier
Promotions
- Daily Deals and Flash Sales prominently feature the included overnight delivery
- Special promotions may offer savings of up to 80% with overnight delivery included
Note: All information is based on content from AuthenticWatches.com and may be subject to change.
Payment Details
Authentic Watches Payment Information Summary
Accepted Payment Methods
- Credit/Debit Cards: Visa, MasterCard, Discover, American Express
- Digital Payments: PayPal, Amazon Pay, E-Checks (through PayPal)
- Bank Wire Transfer: Accepted for all order values
Payment Restrictions Based on Order Value
- Orders under $5,000: All payment methods accepted
- Orders $5,000-$10,000: Limited to PayPal, Amazon Payments, or bank wire transfer
- Orders above $10,000: Bank wire transfer only
- Gift card/gift certificate purchases: Bank wire transfer only
Non-Accepted Payment Forms
- ACH payments
- Personal or business checks
- Money orders
- Prepaid credit cards
- Split payments across multiple credit cards
Digital Payment Processing Notes
- Orders paid with Amazon Pay or PayPal receive expedited processing
- Shipping address cannot be modified after payment is processed
- Full payment is charged at time of purchase
- If payment fails via PayPal or Amazon Payments, direct credit card payment cannot be accepted afterward
Financing Options
- Available through Amazon Store Card and PayPal Credit for purchases under $10,000
- Requires approval through respective services
Customer Service Contact Information
- Email: [email protected]
- Phone:
- Domestic: 800.808.9928
- International: +1.805.823.8888
- Hours: Monday-Friday, 9:00 AM - 5:30 PM (Closed weekends)
- Email support available 7 days a week
Returning Details
Authentic Watches Return Policy Summary
Return Eligibility and Timeframe
- All "In Stock" purchases can be returned within 30 days of shipment
- Gift cards are not eligible for returns
- Items must be unworn, unaltered, and in original packaging with all paperwork and accessories
Return Process
- Obtain a Return Merchandise Authorization (RMA) number before returning any items
- The RMA number must be clearly marked on the outside of the return package
- Ship returns to: AW Co., 530 New Los Angeles Ave #115-338, Moorpark, CA 93021
- Use US Postal Service REGISTERED MAIL and insure for the full amount paid
- Returns are processed within 3-5 business days after delivery
- Refunds may take an additional 2-3 business days to process
Fees and Refunds
- Full refund minus shipping fees for items under $10,000 purchased via specific payment methods
- 10% restocking fee (minimum $50) applies to other returned orders
- $20 additional fee for returning a sized watch
- One-time exchange allowed at full value plus shipping fees; subsequent exchanges incur a 10% fee
- Special order items cannot be returned and may incur restocking fees upon cancellation
- Minimum $25 cancellation fee for all canceled orders
Refund Method
- Refunds are processed via the original payment method with some exceptions:
- Bank wire transfers are refunded by check
- Gift cards are refunded as store credit only
Shipping Responsibility
- Customers are responsible for all return shipping costs
For detailed information or to initiate a return, customers should visit the Authentic Watches website and complete the RMA form.