lelo.com
LELO is a Swedish intimate lifestyle company that designs, develops and manufactures upmarket intimate products. LELO sells sex toys, BDSM accessories, and massage products in over 50 international markets.
lelo.com - Payment, Delivery & Return info
| Delivery information | LELO offers two shipping options for EU customers with costs not included in product prices. US orders have a flat rate per product ($2.99/unit standard charge), while other regions are charged by weight. Orders ship after payment confirmation and require 15-day advance placement for timely delivery. more |
| Payment information | You can pay with Visa Debit, Visa Credit, Maestro, Mastercard, Discover, JCB, American Express, Klarna, DK Paypal, Sezzle, AliPay, GooglePay and and ApplePay. |
| Payment methods | Credit Card Mastercard Visa Discover Network American Express JCB Apple Pay Google Wallet PayPal Klarna Buy Now Pay Later |
| Return information | LELO offers a 30-day return window for HEX™ products with full refund eligibility. Most sex toys have limited return options due to hygiene concerns. Return policies vary by product category, with specific safety instructions for battery returns. Customers should review product-specific return policies before purchasing. more |
Delivery Details
LELO Delivery Information Summary
Shipping Options and Costs
- Two shipping options are available for customers in the European Union
- Shipping costs are not included in product prices and will be added to invoices
- US orders: Flat rate per product
- Other regions: Calculated by weight
- Standard charge of $2.99 per unit shipped unless specified otherwise
Order Processing
- Orders are shipped only after payment confirmation
- For timely delivery, orders must be placed at least 15 days before the preferred delivery date
- Risk transfers to the customer once LELO or its designated carrier delivers the products
Additional Information
- Specific delivery times and shipping fees vary by market
- Comprehensive shipping information is available at LELO's Shipping Information Center: https://www.lelo.com/shipping
Note: This summary is based on information available on the LELO website as of the data provided. For the most current and detailed shipping policies, customers should visit the official LELO shipping information page.
Returning Details
LELO Return Policy Summary
Based on the information gathered from lelo.com, here's a comprehensive overview of their return policies:
General Return Policies
- LELO has specific return policies that may be limited for sex toys due to hygiene concerns
- Customers are advised to review product-specific return policies before purchasing
- For products that cannot be returned, the company provides alternative solutions
HEX™ Product Returns
- HEX™ products have a 30-day return window from the original purchase date
- Customers dissatisfied with HEX products can receive a full refund if returned within this timeframe
Battery Returns
- For safety reasons, lithium battery poles should be taped before returning to prevent short circuits
- The company requests that customers do not send batteries back in some circumstances
Important Considerations
- Return eligibility varies by product category
- Hygiene is a primary concern affecting return policies for intimate products
- Customers are encouraged to thoroughly understand the return policy prior to purchase to avoid inconveniences
The website provides specific guidance for different product categories, with certain items having more flexible return options than others.
Pay with Klarna at lelo.com
It is possible to pay with Klarna at lelo.com.