Newegg
Newegg.com offers the best prices on computer products, laptop computers, LED LCD TVs, digital cameras, electronics, unlocked phones, office supplies, and more with fast shipping and top-rated customer service.
Newegg - Payment, Delivery & Return info
| Delivery information | Newegg offers multiple shipping methods (standard, expedited, possibly same-day) with costs varying by delivery option and order value. All shipments include tracking capabilities. Digital products like gift cards are delivered via email. Customers must report delivery issues within 15 days, and some deliveries may require signature confirmation. more |
| Payment information | Newegg.com accepts the following payment methods: Visa, MasterCard, American Express, Discover, PayPal, Visa Checkout, MasterPass, Amex Express Checkout and Bitcoin |
| Payment methods | Credit Card Mastercard Visa Discover Network American Express PayPal Bitcoin |
| Return information | Newegg offers a 30-day hassle-free return on eligible items with no restocking fees. To return, sign into your account, locate your order, select "Refund" or "Replace," and follow the instructions. Items must be returned in original packaging with all accessories. Marketplace items from third-party sellers may have different return policies. more |
Delivery Details
Newegg Delivery Information Summary
Standard Delivery Policies
- Multiple shipping methods available including standard, expedited, and possibly same-day delivery options
- Delivery timeframes vary based on product, shipping method selected, and customer location
- Shipping costs differ depending on chosen delivery method and total order value
- All shipments include tracking capabilities for customers to monitor delivery progress
Digital Delivery
- Electronic gift cards (like the Chipotle $25 Gift Card) are delivered via email
- Digital products typically have faster delivery times than physical merchandise
Delivery Issue Resolution
- Customers must report any delivery problems within 15 days from the delivery date
- If a package shows as delivered but wasn't received, customers should contact Newegg promptly
- Different resolution processes may apply based on order/shipping type
- Customer service is available to address delivery-related concerns including delays and lost packages
Security Measures
- Some deliveries may require signature confirmation upon delivery
- Tracking information is provided for all shipments
For the most current and specific delivery information, customers should refer to Newegg's official delivery policy page or contact their customer service team directly.
Returning Details
Newegg Return Policy Summary
General Return Process
- Initiate Return: Sign in to your Newegg account, locate your order in the order history, and select either "Refund" or "Replace" option (located to the right of the order number).
- Specify Reason: Select a return reason from the dropdown menu and provide any additional notes if needed.
- Follow Instructions: Complete the return request process to receive return shipping instructions.
Return Policy Highlights
- Standard Return Window: Items with "30-Day Hassle-Free Returns" badge are eligible for free returns within 30 days with no restocking fees.
- Packaging Requirements: Products must be returned in their original packaging and retail box, including all accessories, Styrofoam, inner boxes, and other retail/product packaging.
Marketplace Items
- Marketplace items (sold by third-party sellers) may have different return policies than items sold directly by Newegg.
- You may need to request return authorization before returning marketplace items.
- Always check the specific seller's return policy before making a purchase.
Refund Process
- Once your return is received and processed, refunds are typically issued to the original payment method.
- Processing times may vary depending on the payment method and item type.
For detailed assistance with returns, customers can contact Newegg Customer Support through the website.