Organic Basics
Organic Basics offers underwear, activewear and essentials made ethically in Europe with organic cotton, TENCEL™ and recycled materials.
Organic Basics - Payment, Delivery & Return info
| Delivery information | Organic Basics offers delivery to both US and European customers, with orders typically processed within 1-3 business days. Standard delivery in Europe takes 3-7 business days, with express options available. Customers receive tracking information via email, and the company provides a 30-day return policy. more |
| Payment information | Organic Basics accepts Visa/Dankort, Visa, MasterCard, Maestro, American Express, Discover, JCB, Apple Pay, Shopify Digital Wallets, PayPal, Klarna, and MobilePay. Payment availability varies by region, with some options like PayPal, Klarna, and MobilePay limited to select countries. more |
| Payment methods | Mastercard Visa PayPal Klarna Apple Pay American Express Maestro JCB |
| Return information | Organic Basics accepts returns within 30 days of delivery for unworn, unwashed items with tags attached. Returns are initiated through their website portal, with regional variations available. Customers may need to pay return shipping costs, and refunds are processed after inspection of returned items. more |
Delivery Details
Organic Basics Delivery Information Summary
Based on the available information from the Organic Basics website, here's a comprehensive overview of their delivery policies:
Shipping Coverage
- Primary shipping support for USA customers through their US store (us.organicbasics.com)
- European delivery also available through their EU domain
Processing Timeframe
- Orders are typically processed within 1-3 business days before shipping
Delivery Timeframes
- Standard delivery within Europe takes approximately 3-7 business days
- "Fast Delivery" is mentioned across multiple product pages, suggesting expedited shipping options
- Express delivery options are available for customers requiring quicker shipment
Order Tracking
- Customers receive shipping confirmation emails with tracking information
- Order status can be monitored through the tracking links provided
Additional Policies
- 30-day return policy mentioned consistently across product pages
- Free shipping may be available for orders exceeding certain purchase thresholds
- Shipping costs and specific delivery timeframes likely vary by location
For the most current and detailed shipping information specific to your location, it's recommended to visit the official shipping information section on Organic Basics' website or contact their customer service directly.
Payment Details
Organic Basics Payment Methods Summary
Accepted Payment Methods
Organic Basics accepts the following payment methods:
-
Credit/Debit Cards:
- Visa/Dankort
- Visa
- MasterCard
- Maestro
- American Express
- Discover
- JCB
-
Digital Wallets:
- Apple Pay (with 3D Secure payment)
- Shopify Digital Wallets
-
Other Payment Services:
- PayPal (available in select countries)
- Klarna (available in select countries)
- MobilePay (available in select countries)
Currency & Regional Information
- US store processes payments in USD
- EU store processes payments in EUR
Refund Policy
- Refunds are issued to the original payment method used
- If purchases were made with store credit, refunds will be returned to the gift card
Required Information
- For billing: postal address, email, and phone number
- Same information is required for shipping
The available payment methods may vary slightly depending on the customer's region, with options like MobilePay, Klarna, and PayPal being available only in certain countries.
Returning Details
Organic Basics Return Policy Summary
Return Process
- Returns can be initiated through the dedicated returns portal available on the Organic Basics website
- Different regional return pages are available (main site, Denmark, and UK versions noted)
Return Conditions
- Standard return window appears to be 30 days from delivery
- Items must be in original condition (unworn, unwashed) with all tags attached
- Proof of purchase must be maintained
Contact Options
- Email: [email protected]
- Phone: (0045) 78 73 72 70 (available Mon-Fri, 09:00-15:30)
- 24/7 chatbot support available on website
- Special process available for gift returns
After Return Submission
- Refunds are processed after returned items are received and inspected
- Customers may be responsible for return shipping costs (check specific regional policies)
For the most current and detailed return information, customers should visit the appropriate regional returns page on the Organic Basics website (organicbasics.com/apps/returns).
Pay with Klarna at Organic Basics
It is possible to pay with Klarna at Organic Basics.