Sonos
Sonos is an American consumer electronics company based in Santa Barbara, California widely known for the smart speakers it develops and manufactures. Changing the way people listen to music – one home at a time.
Sonos - with Free Delivery - Payment, Delivery & Return info
| Delivery information | Sonos delivers Monday to Friday only (no weekends or holidays), with orders placed before 11:00 AM AEST shipping same day in Australia. Most orders process within 1-2 business days, with free 2-day Road Express shipping for Australian orders. Customers receive tracking information via email upon dispatch, and investigations for missing packages can take up to 45 days. more |
| Payment information | We offer various ways for you to pay for your order: Visa, MasterCard, American Express and PayPal. |
| Payment methods | Credit Card Mastercard Visa Discover Network American Express PayPal |
| Return information | Sonos accepts returns for direct purchases through their self-service Product Returns page, which generates return shipping instructions via email. Retailer purchases must be returned to the original retailer. Eligibility requirements exist but aren't fully detailed in the provided information; customers should contact Sonos customer service for complete policy details. more |
Delivery Details
Sonos Delivery Information Summary
General Delivery Policies
- Orders deliver Monday through Friday only
- No Saturday, Sunday, or holiday shipping/delivery is available
- Orders placed before 11:00 AM AEST will ship the same working day (in Australia)
Shipping Options
- Standard and expedited delivery options are available
- For Australian orders: Road Express is offered free of charge with 2-day shipping
Processing and Delivery Timeframes
- Most orders are processed and shipped within 1-2 business days
- Delivery timeframes vary based on the selected shipping method
- International shipping is available to select countries (with additional fees)
Order Tracking
- Shipping confirmation emails with tracking information are sent upon dispatch
- Customers can check order status through their Sonos account
Delivery Issues
- For lost or mis-delivered packages, the shipper conducts an investigation
- Investigations for missing deliveries can take up to 45 days
- Customers should contact Sonos customer support for assistance with delivery problems
For the most current and detailed shipping information, please visit the Sonos website directly.
Returning Details
Sonos Return Policy Summary
Based on the available information from the Sonos website, here's what we know about their return process:
Return Options
- If you purchased from a retailer (not directly from Sonos), return the product to that retailer if you're unsatisfied with the functionality
- For direct Sonos purchases, contact Sonos customer service
Return Process
- Returns can be initiated through Sonos' self-service Product Returns page
- After submitting an eligible return request, you'll receive an email with specific instructions for returning your product
- The process appears to include printing a return shipping label and possibly customs paperwork (for international returns)
- UPS appears to be one of their shipping partners for returns
Eligibility Requirements
- Products must be covered under Sonos' return policy to qualify
- The specific timeframe and condition requirements aren't detailed in the provided information
Note: For complete and current return policy details including timeframes, eligible products, and condition requirements, it would be best to visit Sonos' official website and review their full return policy or contact their customer service directly.