Victoria's Secret
Victoria's Secret is an American lingerie, clothing, and beauty retailer. They have shops online and in person.
Victoria's Secret - with Free Delivery - Payment, Delivery & Return info
| Delivery information | Victoria's Secret offers free standard delivery in the US for orders over $50. For orders under $50 and expedited shipping, cost ranges from $8-$32. All orders should arrive in less than 7 working days. more |
| Payment information | Victoria's Secret accepts Visa, MasterCard, American Express, PayPal, Victoria's Secret Credit Card, and Gift Cards for online purchases. more |
| Payment methods | Credit Card Mastercard Visa American Express PayPal |
| Return information | Victoria's Secret allows returns within 14 business days for online purchases and 30 days for store purchases. All items must be unworn, unwashed, with original tags and packaging. Online purchases can be returned by mail or in-store, while store purchases can only be returned to physical locations. Refunds are issued to the original payment method, with processing taking up to 19 business days. more |
Delivery Details
Victoria's Secret Delivery Information Summary
Based on the limited information provided from the Victoria's Secret website, here is what we know about their delivery services:
Shipping Timeframes
- Standard Delivery: In-stock merchandise typically ships within 1-3 business days
- Express Delivery: Available for orders placed by 5pm EST Monday through Friday
Order Processing
- Orders using Standard Delivery ship within 1-3 business days while still meeting quoted delivery timeframes
- Express Delivery options are available for in-stock items with specific cutoff times (5pm EST on weekdays)
Delivery Issues
Victoria's Secret appears to have support for common delivery issues including:
- Orders showing as delivered but not received
- Late orders
- Missing items from deliveries
Note: The provided information is limited. For complete details about shipping costs, exact delivery timeframes for different service levels, international shipping options, and specific delivery policies, customers should visit Victoria's Secret's official website or contact their customer service directly.
Payment Details
Victoria's Secret Payment Methods Summary
Victoria's Secret accepts the following payment methods for online purchases:
Credit/Debit Cards
- Visa
- MasterCard
- American Express
Other Payment Options
- PayPal
- Victoria's Secret Credit Card (store card issued by Comenity Bank)
- Gift Cards
Payment Processing Infrastructure
Victoria's Secret's website appears to process payments through multiple systems including:
- Salesforce Payments
- Adyen
- Stripe
Key Notes
- Customers with a Victoria's Secret Credit Card can make payments through Comenity's Easy Pay system
- The Victoria's Secret Credit Card offers exclusive member benefits and rewards
- Payment options may vary slightly between online and in-store purchases
The information available doesn't specify any particular limitations or conditions for these payment methods beyond the standard requirement that they be valid and authorized for the purchase amount.
Returning Details
Victoria's Secret Return Policy Summary
Return Timeframes
- Online Purchases: Returns must be received and processed within 14 business days, with an additional 3-5 business days for refund processing
- Store Purchases: Returns must be made within 30 days of the purchase date
Condition Requirements
- All merchandise must be:
- Unwashed and unworn
- In original condition
- With original tags attached
- In original packaging where applicable
Return Methods
- Online Purchases: Can be returned via mail with a printed return label or at physical store locations
- Store Purchases: Can be returned to physical store locations
Refund Process
- Refunds are typically issued to the original payment method
- Allow 14 business days for return processing plus 3-5 additional business days to receive refund
- Original shipping charges are not refunded
Documentation Required
- Original receipt or order confirmation for all returns
Additional Information
- Some items may be non-returnable (specific exclusions not detailed)
- Customers can check the status of their returns online
- For specific questions or assistance, contact Victoria's Secret customer care
For the most current and detailed return policy information, customers should visit Victoria's Secret's official website directly.