Zappos
Zappos is an online shoe and clothing store headquartered in the United States. It retails shoes for men, women, and kids, and it also sells clothes and sportswear, accessories, jewelry, and some bedding. Amazon acquired Zappos in 2009.
Zappos - with Free Delivery - with Free Returns - Payment, Delivery & Return info
| Delivery information | Zappos offers free standard shipping (4-5 business days) and expedited options on all orders and returns. They provide a generous 365-day return policy and 24/7 customer support. Additional time may be needed for deliveries to U.S. Territories and PO Boxes. more |
| Payment information | Payments accepted are Visa, MasterCard, Discover Network, and American Express. |
| Payment methods | Mastercard Visa Discover Network American Express Credit Card |
| Return information | Zappos offers a 365-day return window with free return shipping. Items can be returned for a full refund if not 100% satisfied, using a simple QR code system. While original packaging is preferred, returns can be shipped in any box after removing pre-existing labels. more |
Delivery Details
Zappos Delivery Information Summary
Shipping Options & Timeframes
- Standard Shipping: Orders typically arrive within 4-5 business days
- Expedited Options: Both next-day and one-day shipping services are available
- Additional Time: May be required for deliveries to U.S. Territories and PO Boxes
Key Shipping Policies
- Free Shipping Both Ways: Complimentary shipping on all orders and returns
- 365-Day Return Policy: Generous year-long window for returns
- Shipping Coverage: Applies to shoes, clothing, and other merchandise
Customer Support
- 24/7/365 Customer Service: Real-person support available at all times
- Contact Options: Available by phone at 1-800-927-7671
- Service Commitment: Friendly assistance with a smile for all shipping and delivery inquiries
This shipping approach reflects Zappos' overall customer-centric business model, offering convenience and flexibility for online shoppers.
Returning Details
Zappos Return Policy Summary
Zappos offers a customer-friendly return policy with the following key features:
- 365-day return window - Customers can return items for a full refund within 365 days of purchase if not 100% satisfied
- Free return shipping - All returns ship at no cost to the customer
- Easy process - Returns can be processed using a QR code system
- Original packaging preferred - Items should be returned in their original packaging when possible
- Simple preparation - Customers need to prep their return, pack items in any shipping box, and remove any pre-existing labels
Zappos emphasizes customer satisfaction with their generous return policy, which is complemented by their 24/7 customer service. The company's approach to returns aligns with their overall commitment to customer service excellence.